Frequently Asked Questions
Everything you need to know about your THENX gear and training experience.
How long does shipping take for THENX equipment?
Standard shipping typically takes 3-5 business days within the United States. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return policy for fitness gear?
We offer a 30-day return policy for all unused equipment in its original packaging. Please ensure the items are in brand-new condition to receive a full refund.
Do you offer international shipping?
Yes, we ship THENX products worldwide. Shipping costs and import duties are calculated at checkout based on your specific country and region.
How can I track my order?
Once your order is processed, you will receive an automated email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the workout programs included with equipment purchases?
Physical equipment purchases are separate from our digital training subscriptions. However, we often include a QR code for a free trial or introductory routine with your gear.